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Beginner
Posts: 8
Comments: 12
I have Acronis True Image 2015 and I take a problem, again. When I become to the deject, and I try to restore the files, I become the error message:
"The server is not bachelor at the moment. Please endeavor once again subsequently. ssn: 0EE4E08944A8817275877DBAB065BA15.betha
rqst: 377a383d
date: December 01, 2014, 08:02:21 (UTC)"
This has been going on for many days. The cloud service is constantly problem, and why?
Beginner
Posts: viii
Comments: 12
I asked the communication from back up and they replied:
"I have checked that the information-center for your cloud fill-in is in Europe and currently there is some issue with the online server and the online team is working on resolving the issue. Nosotros request you to try to restore the files after 24 hours."
Are other Europeans had the same trouble recently?
Beginner
Posts: viii
Comments: 12
I made a new cloud backup and it works as it should in browser. Only at the same fourth dimension the old backup report an error:" The server is non available at the moment. Please effort again later."
Beginner
Posts: one
Comments: 3
This has been happening all twenty-four hours today.. Support says the server problem is being serviced only what happens if you are a business concern and you need to recover files. Is Acronis as reliable as they keep telling usa.
Beginner
Posts: 1
Comments: three
This has been happening all day today.. Back up says the server problem is existence serviced but what happens if you are a business and you need to recover files. Is Acronis every bit reliable as they go on telling u.s.a..
Beginner
Posts: 0
Comments: 1
Took 2 days whithout power access the cloud whit this problem, the technical service says that are workiing to solve but however does not piece of work. This is painful I idea was a reliable service.
Beginner
Posts: 0
Comments: ii
This bloody nonsense is still going on 17 November. 2016!!!
Forum Hero
Posts: seventy
Comments: 8346
Laurel, outages occur from time to time. Pretty sure the Deject hasn't been downward since December 2014. You lot should conact Acronis technical support to detect out if in that location is an outage on their end. If you accept a a cloud subscription, you should accept support. If you also have a subscription, why are you notwithstanding using an older version?
Beginner
Posts: 0
Comments: 2
How-do-you-do,
I accept ii sheduled backups that accept worked since installation but all of a sudden I get this message . . .
"Cannot transport request, because the server is not available, please try over again afterward."
Help, what's happening and what should I practise?
Stephen.
Legend
Posts: 106
Comments: 27395
Products: Acronis True Image 9.0 - eleven.0, 2009 - 2021 Disk Manager 12.5 Acronis Revive
Beginner
Posts: 0
Comments: 2
Hi in that location and cheers for responding.
I assemble from your response that you recollect I utilise the cloud or deject server. I admittedly do not. My backup goes to my NAS bulldoze on my office network then I'm at a loss equally to what the error message refers to.
ANy other ideas or should open a back up case with Acronis?
Stephen
Legend
Posts: 106
Comments: 27395
Stephen, OK, I didn't know this was a NAS based backup, so the KB documents I referenced would non be relevant.
Can you postal service the log file contents for ane of the failing backups?
Information technology is possible that something in your network path to the NAS may have inverse here?
See KB 58000: Acronis True Image 2016: Troubleshooting Issues with NAS Devices which may offering some farther suggestions.
Source: https://forum.acronis.com/forum/acronis-true-image-home-forum-older-versions/server-not-available-moment-please-try-again-later-0
Products: True Prototype / Snap Deploy / Revive / Disk Director